De-escalation Training: Handling Hostile Situations and Difficult People – Jeddah, 24–28 Oct 2027
De-escalation Training: Handling Hostile Situations and Difficult People runs in Jeddah from Sunday 24 October to Thursday 28 October 2027 (1 Week). The fee is 19,500 SAR per participant. The same programme is also scheduled in 7 other cities.
- Dates
- Length
- 1 Week
- Fee per participant
- 19,500 SAR
- Format
- In person, Jeddah
- Venue
- Corniche four-star
- Status
- Open for registration
- Week
- 42 of 2027
- Reference
- 750_19501
This session
24–28 Oct 2027
This De-escalation Training: Handling Hostile Situations and Difficult People session in Jeddah runs from Sunday 24 October to Thursday 28 October 2027 (week 42, Q4 2027). It is the only date in Jeddah in 2027, at a fee of 19,500 SAR. Registration is open for this date. It is held in person at Corniche four-star.
How do I book this date?
Register online to request your place, or send us a question about this date first.
Reference for this date: 750_19501. Quote it when you contact us.
Before you book, read our cancellation policy.
Let’s talk about your next step.
Questions about this date
When does De-escalation Training: Handling Hostile Situations and Difficult People in Jeddah start and finish?
It starts on Sunday 24 October and finishes on Thursday 28 October 2027: 1 Week.
How much does De-escalation Training: Handling Hostile Situations and Difficult People in Jeddah cost?
The fee for this date is 19,500 SAR per participant. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in Jeddah, at Corniche four-star.
What does this programme cover?
Front desks, service counters and helplines absorb most of the anger aimed at an organisation, and verbal abuse, threats and intimidation by phone, online or face to face now count as work-related violence. When staff lack de-escalation training, a raised voice becomes a shouting match, a security call or a lost employee. This Core Concept course gives front-line and public-facing staff practical tools to spot rising aggression early, calm hostile visitors with words, stance and space, protect their own safety and report incidents. Teams leave with a rehearsed Team De-escalation Protocol.
The programme outline covers:
- Introduction
- Course Objectives
- Target Audience
- Course Outline
- Day 1: Aggression at the Front Line: Triggers, Warning Signs and the Escalation Cycle
- Day 2: Self-Control and the Calming Toolkit
- Day 3: Body Language, Positioning and Personal Safety Boundaries
- Day 4: Abusive, Manipulative, Persistent and Remote Hostility
- Day 5: Team Codewords, Incident Reporting and Protocol Role-Plays
- Skills You Will Gain
- Why Attend This Course
- Conclusion
Where else does this programme run?
Also scheduled in 7 other cities.
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