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Training path

Customer Experience & Service Excellence (CX)

CoreConsept training path: Customer Experience & Service Excellence (CX). Executive programmes aligned with Vision 2030.

Improving service quality and user experience within digital transformation.

Compare courses: Customer Experience & Service Excellence (CX)

Course Duration Upcoming cities Price from
Customer Relationship Management (CRM): Strategy, Retention and Loyalty 1 Week Dubai, London, Barcelona, Paris 19,500 SAR (≈ $5,200)
Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery 1 Week Jeddah, Dammam, Paris, Dubai 19,500 SAR (≈ $5,200)
Food and Beverage Management: Menu Engineering, Cost Control and Outlet Operations 2 Weeks Paris, Riyadh, London 35,100 SAR (≈ $9,350)
Professional Chef Training: Culinary Arts, Sauces, Pastry and Plating 1 Week Barcelona, Paris, London 23,000 SAR (≈ $6,150)
GDS Airline Reservations, Fares and Ticketing: PNR, Pricing, Reissues and Refunds 1 Week London, Paris, Jeddah, Barcelona 19,500 SAR (≈ $5,200)
Tour Guiding and Visitor Experience: Heritage Interpretation, Storytelling and Visitor Care 1 Week Dubai, Barcelona, Paris, Jeddah 19,500 SAR (≈ $5,200)
Passenger Ground Services: Check-In, Gate, Arrivals and Passenger Care 1 Week London, Amsterdam, Paris, Riyadh 20,000 SAR (≈ $5,350)
Cabin Crew Training: In-Flight Service, Safety Awareness and Cabin Routines 1 Week Amsterdam, Riyadh, Dammam, Paris 19,500 SAR (≈ $5,200)
Luxury Service Excellence: Anticipatory Guest Experience and VIP Service Standards 1 Week Paris, Jeddah, Dubai, London 19,500 SAR (≈ $5,200)
Wayfinding and Signage Design: Visitor Journeys, Sign Systems and Testing 1 Week Amsterdam, Dubai, Dammam, London 19,500 SAR (≈ $5,200)
Customer Success Management: Health Scores, Renewals and Net Revenue Retention 1 Week Dubai, London, Paris, Riyadh 19,500 SAR (≈ $5,200)
Tour Operator and Travel Agency Operations: Package Design, Costing and Contracting 1 Week Amsterdam, London, Barcelona, Jeddah 19,500 SAR (≈ $5,200)
After-Sales Service Management: Warranty, Field Service and Service Revenue 1 Week Dubai, Amsterdam, Riyadh, Barcelona 19,500 SAR (≈ $5,200)
Front Desk and Telephone Etiquette: Visitor Reception, Call Handling and Message Taking 1 Week Dammam, Riyadh, Paris, Barcelona 19,500 SAR (≈ $5,200)
Culinary Nutrition and Healthy Menu Planning: Recipe Reformulation, Allergens and Special Diets 1 Week Amsterdam, Dubai, Barcelona, Riyadh 19,500 SAR (≈ $5,200)
Social Media Customer Service: Public Replies, Direct Messages and Chat Queues 1 Week Paris, Barcelona, Amsterdam, Jeddah 19,500 SAR (≈ $5,200)
Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling 1 Week Paris, Dammam, London 19,500 SAR (≈ $5,200)
Hospitality Concept Development: Restaurant Concepts, Pilots and Unit Economics 1 Week London, Jeddah, Barcelona, Dubai 19,500 SAR (≈ $5,200)
Event Catering and Banquet Operations: BEOs, Production and Outside Catering 1 Week Amsterdam, Jeddah, Dubai, London 19,500 SAR (≈ $5,200)
Event Design and Décor: Concept, Staging and Production Management 1 Week Paris, Dubai, Barcelona, London 19,500 SAR (≈ $5,200)
Customer Onboarding Strategy: Time-to-Value, Activation and Early Churn 1 Week London, Jeddah, Paris 19,500 SAR (≈ $5,200)
Customer Journey Mapping and Service Blueprint Design 1 Week Dubai, Jeddah, London 19,500 SAR (≈ $5,200)
Professional Customer Service Skills for Public and Private Sector Organisations 1 Week London, Dubai, Paris, Riyadh 19,500 SAR (≈ $5,200)
Voice of the Customer (VoC) Programmes and Customer Feedback Systems 1 Week Jeddah, Dammam, Dubai, London 19,500 SAR (≈ $5,200)
Service Blueprinting and Service Standards Design for Service Excellence 1 Week Dammam, Riyadh, Paris, Amsterdam 19,500 SAR (≈ $5,200)
Measuring Customer Experience: NPS, CSAT and Customer Effort Score (CES) 1 Week Jeddah, Riyadh, Dammam, Dubai 19,500 SAR (≈ $5,200)
Complaint Handling and Service Recovery: Managing Customer Complaints 1 Week Dammam, Paris, Jeddah, Dubai 19,500 SAR (≈ $5,200)
Contact Centre Management and Quality Monitoring: Performance, Staffing and QA 1 Week Riyadh, Dubai, Paris, Amsterdam 19,500 SAR (≈ $5,200)
Building a Customer-Centric Culture: Leadership, Governance and Service Excellence 1 Week Jeddah, Dubai, London, Paris 19,500 SAR (≈ $5,200)
Customer Segmentation, Personas and Customer Insight for CX Teams 1 Week Riyadh, Dammam, Barcelona, Amsterdam 19,500 SAR (≈ $5,200)
Service Level Agreements (SLA) and Service Catalogue Design 1 Week Barcelona, Dubai, Paris, Amsterdam 19,500 SAR (≈ $5,200)
AI in Customer Service: Chatbots, Intelligent Routing and Human Handover 1 Week Riyadh, Jeddah, Dammam, Amsterdam 19,500 SAR (≈ $5,200)
Cruise Tourism and Cruise Terminal Operations Course: Port Calls, Shore Excursions and Turnaround 1 Week London, Dubai, Paris, Amsterdam 19,500 SAR (≈ $5,200)
Theme Park and Attraction Management Training: Ride Safety, Queues and Guest Experience 1 Week London, Paris, Dubai, Amsterdam 19,500 SAR (≈ $5,200)
Specialty Coffee Shop Management Course: Barista Standards, Cost per Cup and Cafe P&L 1 Week Amsterdam, Paris, London, Riyadh 20,000 SAR (≈ $5,350)
Hajj and Umrah Services Management Course: Pilgrim Journey, Accommodation and Transport 1 Week Dammam, Paris, London 19,500 SAR (≈ $5,200)
Cinema and Multiplex Operations Management Course: Film Programming, Box Office and Concessions 1 Week Jeddah, London, Paris, Dubai 19,500 SAR (≈ $5,200)
Airline Catering and In-Flight Catering Course: Flight Kitchens, Galley Loading and Costs 1 Week Jeddah, Barcelona, Dubai, Amsterdam 19,500 SAR (≈ $5,200)
Hotel Front Office Management Course: Reservations, Night Audit and Upselling 1 Week Jeddah, Dubai, Paris, Riyadh 19,500 SAR (≈ $5,200)
Live Event Technical Production Course: Sound, Lighting, Video and Rigging 1 Week Amsterdam, Paris, London, Riyadh 20,000 SAR (≈ $5,350)
Airport Ramp Handling and Ground Support Equipment Management Training Course 1 Week Paris, Dubai, Dammam, Barcelona 19,500 SAR (≈ $5,200)
Loyalty Programme Design and Management Course: Points Economics, Tiers and Incrementality 1 Week Dubai, Jeddah, Amsterdam, Paris 19,500 SAR (≈ $5,200)
Hospital Food Service and Clinical Nutrition Services Management Course: Diet Orders and Trays 1 Week Paris, Dubai, Amsterdam, Barcelona 19,500 SAR (≈ $5,200)
Marketing Automation and MarTech Stack Course: CDP, Lifecycle Journeys and Channel Orchestration 1 Week Riyadh, Paris, Dubai, London 19,500 SAR (≈ $5,200)
Queue Management and Service Capacity Planning Course: Queueing Models and Counter Staffing 1 Week Dubai, London, Paris, Jeddah 19,500 SAR (≈ $5,200)
Mystery Shopping Course: Service Quality Audit Scenarios, Shopper Management and Scoring 1 Week Paris, London, Dubai, Amsterdam 19,500 SAR (≈ $5,200)
Commercial Kitchen Design Course: Layout, Equipment, Ventilation and Hygiene Flow 1 Week Riyadh, Paris, Dubai, Jeddah 19,500 SAR (≈ $5,200)
School Food Services and Canteen Nutrition Management Course 1 Week Dubai, Riyadh, Paris 19,500 SAR (≈ $5,200)
School Health and School Clinic Nursing Course: Student Screening, Chronic Conditions and Outbreaks 1 Week Barcelona, Paris, Jeddah, London 19,500 SAR (≈ $5,200)
Family Entertainment Centre Management Course: Trampoline Parks, Arcades and Edutainment 1 Week Amsterdam, Dubai, Paris, Dammam 19,500 SAR (≈ $5,200)

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Amsterdam

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Barcelona

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Dammam

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Dubai

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Jeddah

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London

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Paris

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Riyadh

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A programme built around your organisation, delivered in-house, online or in your preferred city.

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