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Training path

Customer Experience & Service Excellence (CX)

CoreConsept training path: Customer Experience & Service Excellence (CX). Executive programmes aligned with Vision 2030.

Improving service quality and user experience within digital transformation.

Compare courses: Customer Experience & Service Excellence (CX)

Course Duration Upcoming cities Price from
Customer Relationship Management (CRM): Strategy, Retention and Loyalty 5 days Dubai, London, Barcelona, Paris 19,500 SAR (≈ $5,200)
Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery 5 days Jeddah, Dammam, Paris, Dubai 19,500 SAR (≈ $5,200)
Food and Beverage Management: Menu Engineering, Cost Control and Outlet Operations 12 days Paris, Riyadh, London 35,100 SAR (≈ $9,350)
Professional Chef Training: Culinary Arts, Sauces, Pastry and Plating 5 days Barcelona, Paris, London 23,000 SAR (≈ $6,150)
GDS Airline Reservations, Fares and Ticketing: PNR, Pricing, Reissues and Refunds 5 days London, Paris, Jeddah, Barcelona 19,500 SAR (≈ $5,200)
Tour Guiding and Visitor Experience: Heritage Interpretation, Storytelling and Visitor Care 5 days Dubai, Barcelona, Paris, Jeddah 19,500 SAR (≈ $5,200)
Passenger Ground Services: Check-In, Gate, Arrivals and Passenger Care 5 days Paris, London, Amsterdam 23,000 SAR (≈ $6,150)
Cabin Crew Training: In-Flight Service, Safety Awareness and Cabin Routines 5 days Amsterdam, Riyadh, Dammam, Paris 19,500 SAR (≈ $5,200)
Luxury Service Excellence: Anticipatory Guest Experience and VIP Service Standards 5 days Paris, Jeddah, Dubai, London 19,500 SAR (≈ $5,200)
Wayfinding and Signage Design: Visitor Journeys, Sign Systems and Testing 5 days Amsterdam, Dubai, Dammam, London 19,500 SAR (≈ $5,200)
Customer Success Management: Health Scores, Renewals and Net Revenue Retention 5 days Dubai, London, Paris, Riyadh 19,500 SAR (≈ $5,200)
Tour Operator and Travel Agency Operations: Package Design, Costing and Contracting 5 days Dammam, Amsterdam, London, Barcelona 19,500 SAR (≈ $5,200)
After-Sales Service Management: Warranty, Field Service and Service Revenue 5 days Dubai, Amsterdam, Riyadh, Barcelona 19,500 SAR (≈ $5,200)
Front Desk and Telephone Etiquette: Visitor Reception, Call Handling and Message Taking 5 days Dammam, Riyadh, Paris, Barcelona 19,500 SAR (≈ $5,200)
Culinary Nutrition and Healthy Menu Planning: Recipe Reformulation, Allergens and Special Diets 5 days Paris, Amsterdam, Dubai, Barcelona 19,500 SAR (≈ $5,200)
Social Media Customer Service: Public Replies, Direct Messages and Chat Queues 5 days Paris, Barcelona, Amsterdam, Jeddah 19,500 SAR (≈ $5,200)
Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling 5 days Barcelona, Paris, Dammam, London 19,500 SAR (≈ $5,200)
Hospitality Concept Development: Restaurant Concepts, Pilots and Unit Economics 5 days London, Jeddah, Barcelona, Dubai 19,500 SAR (≈ $5,200)
Event Catering and Banquet Operations: BEOs, Production and Outside Catering 5 days Amsterdam, Jeddah, Dubai, London 19,500 SAR (≈ $5,200)
Event Design and Décor: Concept, Staging and Production Management 5 days Paris, Dubai, Barcelona, London 19,500 SAR (≈ $5,200)
Customer Onboarding Strategy: Time-to-Value, Activation and Early Churn 5 days London, Jeddah, Paris 19,500 SAR (≈ $5,200)
Customer Journey Mapping and Service Blueprint Design 5 days Dubai, Jeddah, London 19,500 SAR (≈ $5,200)
Professional Customer Service Skills for Public and Private Sector Organisations 5 days Paris, London, Dubai 19,500 SAR (≈ $5,200)
Voice of the Customer (VoC) Programmes and Customer Feedback Systems 5 days Jeddah, Dammam, Dubai, London 19,500 SAR (≈ $5,200)
Service Blueprinting and Service Standards Design for Service Excellence 5 days Barcelona, Dammam, Riyadh, Paris 19,500 SAR (≈ $5,200)
Measuring Customer Experience: NPS, CSAT and Customer Effort Score (CES) 5 days Jeddah, Riyadh, Dammam, Dubai 19,500 SAR (≈ $5,200)
Complaint Handling and Service Recovery: Managing Customer Complaints 5 days Dammam, Paris, Jeddah, Dubai 19,500 SAR (≈ $5,200)
Contact Centre Management and Quality Monitoring: Performance, Staffing and QA 5 days Riyadh, Dubai, Paris, Amsterdam 19,500 SAR (≈ $5,200)
Building a Customer-Centric Culture: Leadership, Governance and Service Excellence 5 days Jeddah, Dubai, London, Paris 19,500 SAR (≈ $5,200)
Customer Segmentation, Personas and Customer Insight for CX Teams 5 days Riyadh, Dammam, Barcelona, Amsterdam 19,500 SAR (≈ $5,200)
Service Level Agreements (SLA) and Service Catalogue Design 5 days Riyadh, Barcelona, Dubai, Paris 19,500 SAR (≈ $5,200)
AI in Customer Service: Chatbots, Intelligent Routing and Human Handover 5 days Riyadh, Jeddah, Dammam, Amsterdam 19,500 SAR (≈ $5,200)
Cruise Tourism and Cruise Terminal Operations Course: Port Calls, Shore Excursions and Turnaround 5 days London, Dubai, Paris, Amsterdam 19,500 SAR (≈ $5,200)
Theme Park and Attraction Management Training: Ride Safety, Queues and Guest Experience 5 days London, Paris, Dubai, Amsterdam 19,500 SAR (≈ $5,200)
Specialty Coffee Shop Management Course: Barista Standards, Cost per Cup and Cafe P&L 5 days Amsterdam, Paris, London, Riyadh 20,000 SAR (≈ $5,350)
Hajj and Umrah Services Management Course: Pilgrim Journey, Accommodation and Transport 5 days Dammam, Paris, London 19,500 SAR (≈ $5,200)
Cinema and Multiplex Operations Management Course: Film Programming, Box Office and Concessions 5 days Jeddah, London, Paris, Dubai 19,500 SAR (≈ $5,200)
Airline Catering and In-Flight Catering Course: Flight Kitchens, Galley Loading and Costs 5 days Jeddah, Barcelona, Dubai, Amsterdam 19,500 SAR (≈ $5,200)
Hotel Front Office Management Course: Reservations, Night Audit and Upselling 5 days Jeddah, Dubai, Paris, Riyadh 19,500 SAR (≈ $5,200)
Live Event Technical Production Course: Sound, Lighting, Video and Rigging 5 days Amsterdam, Paris, London, Riyadh 20,000 SAR (≈ $5,350)
Airport Ramp Handling and Ground Support Equipment Management Training Course 5 days Paris, Dubai, Dammam, Barcelona 19,500 SAR (≈ $5,200)
Loyalty Programme Design and Management Course: Points Economics, Tiers and Incrementality 5 days Dubai, Jeddah, Amsterdam, Paris 19,500 SAR (≈ $5,200)

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Amsterdam

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Barcelona

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Dammam

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Dubai

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Jeddah

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London

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Paris

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Riyadh

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Your people. Your priorities.

A programme built around your organisation, delivered in-house, online or in your preferred city.

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