Customer Success Management: Health Scores, Renewals and Net Revenue Retention – London, 14–18 Dec 2026
Customer Success Management: Health Scores, Renewals and Net Revenue Retention runs in London from Monday 14 December to Friday 18 December 2026 (1 Week). The fee is 23,000 SAR per participant. The same programme is also scheduled in 7 other cities.
- Dates
- Length
- 1 Week
- Fee per participant
- 23,000 SAR
- Format
- In person, London
- Venue
- Central London four-star
- Status
- Open for registration
- Week
- 51 of 2026
- Reference
- 591_17746
This session
14–18 Dec 2026
This Customer Success Management: Health Scores, Renewals and Net Revenue Retention session in London runs from Monday 14 December to Friday 18 December 2026 (week 51, Q4 2026). It is the only date in London in 2026, at a fee of 23,000 SAR, the same for each of them. Registration is open for this date. It is held in person at Central London four-star.
When else does it run in London?
- 14 – 18 December 2026 This date 23,000 SAR
- 3 – 7 May 2027 23,000 SAR
How do I book this date?
Register online to request your place, or send us a question about this date first.
Reference for this date: 591_17746. Quote it when you contact us.
Before you book, read our cancellation policy.
Let’s talk about your next step.
Questions about this date
When does Customer Success Management: Health Scores, Renewals and Net Revenue Retention in London start and finish?
It starts on Monday 14 December and finishes on Friday 18 December 2026: 1 Week.
How much does Customer Success Management: Health Scores, Renewals and Net Revenue Retention in London cost?
The fee for this date is 23,000 SAR per participant. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in London, at Central London four-star.
What does this programme cover?
Customer success management decides whether a subscription or B2B service business keeps and grows the revenue it has already won. Many teams still treat the post-sale phase as reactive support: onboarding drifts, product usage goes unmeasured, renewals are chased in the final month and account risk surfaces only when a cancellation notice arrives. This Core Concept course equips practitioners to run the customer success function with a clear operating model, measured adoption, health scores, success plans and disciplined renewal work. Participants build a Customer Success Playbook with a Weighted Health Score Model for a case company.
The programme outline covers:
- Introduction
- Course Objectives
- Target Audience
- Course Outline
- Day 1: The Customer Success Function and the B2B Customer Journey
- Day 2: Operating Models, Health Scoring and Retention Metrics
- Day 3: Onboarding, Adoption and Success Planning in Daily Practice
- Day 4: Renewals, Expansion, Churn Risk and Scaling
- Day 5: Modelling Build: Customer Success Playbook and Health Score Model
- Skills You Will Gain
- Why Attend This Course
- Conclusion
Where else does this programme run?
Also scheduled in 7 other cities.
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