HR Service Delivery and HR Operations Excellence: Service Catalogue, SLAs and KPIs – Barcelona, 13–17 Sep 2027
HR Service Delivery and HR Operations Excellence: Service Catalogue, SLAs and KPIs runs in Barcelona from Monday 13 September to Friday 17 September 2027 (1 Week). The fee is 23,500 SAR per participant. The same programme is also scheduled in 7 other cities.
- Dates
- Length
- 1 Week
- Fee per participant
- 23,500 SAR
- Format
- In person, Barcelona
- Venue
- Eixample district four-star
- Status
- Open for registration
- Week
- 37 of 2027
- Reference
- 930_21478
This session
13–17 Sep 2027
This HR Service Delivery and HR Operations Excellence: Service Catalogue, SLAs and KPIs session in Barcelona runs from Monday 13 September to Friday 17 September 2027 (week 37, Q3 2027). It is the only date in Barcelona in 2027, at a fee of 23,500 SAR. Registration is open for this date. It is held in person at Eixample district four-star.
How do I book this date?
Register online to request your place, or send us a question about this date first.
Reference for this date: 930_21478. Quote it when you contact us.
Before you book, read our cancellation policy.
Let’s talk about your next step.
Questions about this date
When does HR Service Delivery and HR Operations Excellence: Service Catalogue, SLAs and KPIs in Barcelona start and finish?
It starts on Monday 13 September and finishes on Friday 17 September 2027: 1 Week.
How much does HR Service Delivery and HR Operations Excellence: Service Catalogue, SLAs and KPIs in Barcelona cost?
The fee for this date is 23,500 SAR per participant. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in Barcelona, at Eixample district four-star.
What does this programme cover?
HR service delivery breaks down when employees chase payslip corrections, letters and leave queries through email, managers wait days for approvals and HR teams cannot say how long a request takes or how often it is done right. This Core Concept course equips HR operations and shared services staff to structure tiered HR support, write an HR service catalogue with service levels, run self-service, ticketing and a knowledge base, and measure turnaround time, first-time accuracy and requester satisfaction. Participants build an HR Service Delivery Model with a service catalogue and KPI dashboard for a case organisation.
The programme outline covers:
- Introduction
- Course Objectives
- Target Audience
- Course Outline
- Day 1: HR Operating Model and Current-State Service Review
- Day 2: HR Service Catalogue, Service Levels and Delivery Channels
- Day 3: Self-Service, Case Management and HR Knowledge Base
- Day 4: HR Operations KPIs, Data Accuracy and Process Controls
- Day 5: Case Organisation Build: HR Service Delivery Model
- Skills You Will Gain
- Why Attend This Course
- Conclusion
Where else does this programme run?
Also scheduled in 7 other cities.
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