HR Operations & Compliance

Employee Experience Design: Journey Mapping, Listening and EX Measurement – London, 29 Mar – 2 Apr 2027

Employee Experience Design: Journey Mapping, Listening and EX Measurement runs in London from Monday 29 March to Friday 2 April 2027 (1 Week). The fee is 23,000 SAR per participant. The same programme is also scheduled in 7 other cities.

Dates: Monday 29 Mar – Friday 2 Apr 2027
Length: 1 Week
Fee per participant: 23,000 SAR
Format: In person, London
Venue: Central London four-star
Status: Open for registration
Week: 13 of 2027
Reference: 101_9462

This session

29 Mar – 2 Apr 2027

This Employee Experience Design: Journey Mapping, Listening and EX Measurement session in London runs from Monday 29 March to Friday 2 April 2027 (week 13, Q1 2027). It is the 1st of 2 dates in London in 2027, at a fee of 23,000 SAR, the same for each of them. Registration is open for this date. It is held in person at Central London four-star.

When else does it run in London?

29 March – 2 April 2027 This date 23,000 SAR
19 – 23 July 2027 23,000 SAR

How do I book this date?

Reference for this date: 101_9462. Quote it when you contact us.

Before you book, read our cancellation policy.

Let’s talk about your next step.

Questions about this date

When does Employee Experience Design: Journey Mapping, Listening and EX Measurement in London start and finish?

It starts on Monday 29 March and finishes on Friday 2 April 2027: 1 Week.

How much does Employee Experience Design: Journey Mapping, Listening and EX Measurement in London cost?

The fee for this date is 23,000 SAR per participant. Please read our cancellation policy before you book.

Is this date held in person or online?

It is held in person in London, at Central London four-star.

Where else does Employee Experience Design: Journey Mapping, Listening and EX Measurement run?

It is also scheduled in 7 other cities: Amsterdam, Barcelona, Dammam, Dubai, Jeddah, Paris and Riyadh.

What does this programme cover?

Many organisations run an annual engagement survey, publish the score and see little change in how work actually feels, while new starters leave within months and routine HR requests bounce between teams. Employee experience design tackles this by treating the working life as a series of journeys that can be observed, redesigned and measured. This Core Concept course equips HR practitioners to map the employee lifecycle, build personas and journey maps, run a listening strategy, redesign moments that matter and HR service delivery, and govern the work. Participants leave with an Employee Experience Improvement Roadmap.

The programme outline covers:

Introduction
Course Objectives
Target Audience
Course Outline
Day 1: Employee Experience Foundations and Current-State Assessment
Day 2: Personas, Journey Maps and Moments That Matter
Day 3: Employee Listening and Designing EX Improvements
Day 4: HR Service Delivery, EX Measurement and Common Pitfalls
Day 5: Case Work and the Employee Experience Improvement Roadmap
Skills You Will Gain
Why Attend This Course
Conclusion