Passenger Ground Services: Check-In, Gate, Arrivals and Passenger Care – London, 16–20 Aug 2027
Passenger Ground Services: Check-In, Gate, Arrivals and Passenger Care runs in London from Monday 16 August to Friday 20 August 2027 (1 Week). The fee is 23,000 SAR per participant. The same programme is also scheduled in 7 other cities.
- Dates
- Length
- 1 Week
- Fee per participant
- 23,000 SAR
- Format
- In person, London
- Venue
- Central London four-star
- Status
- Open for registration
- Week
- 33 of 2027
- Reference
- 456_14250
This session
16–20 Aug 2027
This Passenger Ground Services: Check-In, Gate, Arrivals and Passenger Care session in London runs from Monday 16 August to Friday 20 August 2027 (week 33, Q3 2027). It is the 1st of 2 dates in London in 2027, at a fee of 23,000 SAR, the same for each of them. Registration is open for this date. It is held in person at Central London four-star.
When else does it run in London?
- 16 – 20 August 2027 This date 23,000 SAR
- 1 – 5 November 2027 23,000 SAR
How do I book this date?
Register online to request your place, or send us a question about this date first.
Reference for this date: 456_14250. Quote it when you contact us.
Before you book, read our cancellation policy.
Let’s talk about your next step.
Questions about this date
When does Passenger Ground Services: Check-In, Gate, Arrivals and Passenger Care in London start and finish?
It starts on Monday 16 August and finishes on Friday 20 August 2027: 1 Week.
How much does Passenger Ground Services: Check-In, Gate, Arrivals and Passenger Care in London cost?
The fee for this date is 23,000 SAR per participant. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in London, at Central London four-star.
What does this programme cover?
Passenger ground services shape how travellers judge an airline long before take-off: a slow check-in queue, a wrongly accepted bag, a missed wheelchair request or a confused gate during a delay can undo every promise made at booking. Most failures happen at the counter, the gate and the arrivals hall, where agents must follow the departure control system, baggage rules and care procedures under time pressure. This Core Concept course trains check-in, gate and arrivals agents and their supervisors to process passengers accurately, care for them during disruption and recover service on the spot. Participants build a Passenger Services Shift Handbook.
The programme outline covers:
- Introduction
- Course Objectives
- Target Audience
- Course Outline
- Day 1: The Passenger Journey, Service Roles and Ground Handling Standards
- Day 2: Departure Control System, Travel Documents and Baggage Acceptance Rules
- Day 3: Boarding, Gate Management and Special Category Passengers
- Day 4: Irregular Operations, Baggage Irregularities and Service Recovery at the Counter
- Day 5: Counter and Gate Role-Plays and the Passenger Services Shift Handbook
- Skills You Will Gain
- Why Attend This Course
- Conclusion
Where else does this programme run?
Also scheduled in 7 other cities.
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