Customer Experience & Service Excellence (CX)

Passenger Ground Services: Check-In, Gate, Arrivals and Passenger Care – London, 1–5 Nov 2027

Passenger Ground Services: Check-In, Gate, Arrivals and Passenger Care runs in London from Monday 1 November to Friday 5 November 2027 (1 Week). The fee is 23,000 SAR per participant. The same programme is also scheduled in 7 other cities.

Dates: Monday 1 Nov – Friday 5 Nov 2027
Length: 1 Week
Fee per participant: 23,000 SAR
Format: In person, London
Venue: Central London four-star
Status: Open for registration
Week: 44 of 2027
Reference: 456_14251

This session

1–5 Nov 2027

This Passenger Ground Services: Check-In, Gate, Arrivals and Passenger Care session in London runs from Monday 1 November to Friday 5 November 2027 (week 44, Q4 2027). It is the 2nd of 2 dates in London in 2027, at a fee of 23,000 SAR, the same for each of them. Registration is open for this date. It is held in person at Central London four-star.

When else does it run in London?

16 – 20 August 2027 23,000 SAR
1 – 5 November 2027 This date 23,000 SAR

How do I book this date?

Reference for this date: 456_14251. Quote it when you contact us.

Before you book, read our cancellation policy.

Let’s talk about your next step.

Questions about this date

When does Passenger Ground Services: Check-In, Gate, Arrivals and Passenger Care in London start and finish?

It starts on Monday 1 November and finishes on Friday 5 November 2027: 1 Week.

How much does Passenger Ground Services: Check-In, Gate, Arrivals and Passenger Care in London cost?

The fee for this date is 23,000 SAR per participant. Please read our cancellation policy before you book.

Is this date held in person or online?

It is held in person in London, at Central London four-star.

Where else does Passenger Ground Services: Check-In, Gate, Arrivals and Passenger Care run?

It is also scheduled in 7 other cities: Amsterdam, Barcelona, Dammam, Dubai, Jeddah, Paris and Riyadh.

What does this programme cover?

Passenger ground services shape how travellers judge an airline long before take-off: a slow check-in queue, a wrongly accepted bag, a missed wheelchair request or a confused gate during a delay can undo every promise made at booking. Most failures happen at the counter, the gate and the arrivals hall, where agents must follow the departure control system, baggage rules and care procedures under time pressure. This Core Concept course trains check-in, gate and arrivals agents and their supervisors to process passengers accurately, care for them during disruption and recover service on the spot. Participants build a Passenger Services Shift Handbook.

The programme outline covers:

Introduction
Course Objectives
Target Audience
Course Outline
Day 1: The Passenger Journey, Service Roles and Ground Handling Standards
Day 2: Departure Control System, Travel Documents and Baggage Acceptance Rules
Day 3: Boarding, Gate Management and Special Category Passengers
Day 4: Irregular Operations, Baggage Irregularities and Service Recovery at the Counter
Day 5: Counter and Gate Role-Plays and the Passenger Services Shift Handbook
Skills You Will Gain
Why Attend This Course
Conclusion