Customer Experience & Service Excellence (CX)

After-Sales Service Management: Warranty, Field Service and Service Revenue – Paris, 13–17 Sep 2027

After-Sales Service Management: Warranty, Field Service and Service Revenue runs in Paris from Monday 13 September to Friday 17 September 2027 (1 Week). The fee is 23,500 SAR per participant. The same programme is also scheduled in 7 other cities.

Dates: Monday 13 Sep – Friday 17 Sep 2027
Length: 1 Week
Fee per participant: 23,500 SAR
Format: In person, Paris
Venue: Right Bank business hotel
Status: Open for registration
Week: 37 of 2027
Reference: 672_18638

This session

13–17 Sep 2027

This After-Sales Service Management: Warranty, Field Service and Service Revenue session in Paris runs from Monday 13 September to Friday 17 September 2027 (week 37, Q3 2027). It is the 2nd of 2 dates in Paris in 2027, at a fee of 23,500 SAR, the same for each of them. Registration is open for this date. It is held in person at Right Bank business hotel.

When else does it run in Paris?

28 June – 2 July 2027 23,500 SAR
13 – 17 September 2027 This date 23,500 SAR

How do I book this date?

Reference for this date: 672_18638. Quote it when you contact us.

Before you book, read our cancellation policy.

Let’s talk about your next step.

Questions about this date

When does After-Sales Service Management: Warranty, Field Service and Service Revenue in Paris start and finish?

It starts on Monday 13 September and finishes on Friday 17 September 2027: 1 Week.

How much does After-Sales Service Management: Warranty, Field Service and Service Revenue in Paris cost?

The fee for this date is 23,500 SAR per participant. Please read our cancellation policy before you book.

Is this date held in person or online?

It is held in person in Paris, at Right Bank business hotel.

Where else does After-Sales Service Management: Warranty, Field Service and Service Revenue run?

It is also scheduled in 7 other cities: Amsterdam, Barcelona, Dammam, Dubai, Jeddah, London and Riyadh.

What does this programme cover?

After-sales service management decides whether a dealer, distributor or equipment maker earns steady margin from the machines, vehicles and devices it has already sold. Many service organisations still run warranty as a cost centre, dispatch technicians without the right parts, leave workshop bays idle and let service contracts lapse at the end of cover. This Core Concept course gives service and workshop leaders practical methods for warranty control, field service planning, workshop throughput and service revenue. Participants produce an After-Sales Improvement Plan for a case distributor.

The programme outline covers:

Introduction
Course Objectives
Target Audience
Course Outline
Day 1: After-Sales Economics and the Service Landscape
Day 2: Service Offer Design, Service Contracts and Warranty Policy
Day 3: Warranty Claims, Field Service and Workshop Operations
Day 4: Warranty Cost Control, Service KPIs and Revenue Growth
Day 5: Case Study: After-Sales Improvement Plan for a Case Distributor
Skills You Will Gain
Why Attend This Course
Conclusion