Customer Experience & Service Excellence (CX)

After-Sales Service Management: Warranty, Field Service and Service Revenue – Dammam, 2–6 May 2027

After-Sales Service Management: Warranty, Field Service and Service Revenue runs in Dammam from Sunday 2 May to Thursday 6 May 2027 (1 Week). The fee is 19,500 SAR per participant. The same programme is also scheduled in 7 other cities.

Register for this programme Ask a question

Dates
Length
1 Week
Fee per participant
19,500 SAR
Format
In person, Dammam
Venue
Eastern Province five-star
Status
Open for registration
Week
17 of 2027
Reference
672_18642

This session

2–6 May 2027

This After-Sales Service Management: Warranty, Field Service and Service Revenue session in Dammam runs from Sunday 2 May to Thursday 6 May 2027 (week 17, Q2 2027). It is the only date in Dammam in 2027, at a fee of 19,500 SAR. Registration is open for this date. It is held in person at Eastern Province five-star.

How do I book this date?

Register online to request your place, or send us a question about this date first.

Reference for this date: 672_18642. Quote it when you contact us.

Before you book, read our cancellation policy.

Let’s talk about your next step.

Questions about this date

When does After-Sales Service Management: Warranty, Field Service and Service Revenue in Dammam start and finish?

It starts on Sunday 2 May and finishes on Thursday 6 May 2027: 1 Week.

How much does After-Sales Service Management: Warranty, Field Service and Service Revenue in Dammam cost?

The fee for this date is 19,500 SAR per participant. Please read our cancellation policy before you book.

Is this date held in person or online?

It is held in person in Dammam, at Eastern Province five-star.

Where else does After-Sales Service Management: Warranty, Field Service and Service Revenue run?

It is also scheduled in 7 other cities: Amsterdam, Barcelona, Dubai, Jeddah, London, Paris and Riyadh.

What does this programme cover?

After-sales service management decides whether a dealer, distributor or equipment maker earns steady margin from the machines, vehicles and devices it has already sold. Many service organisations still run warranty as a cost centre, dispatch technicians without the right parts, leave workshop bays idle and let service contracts lapse at the end of cover. This Core Concept course gives service and workshop leaders practical methods for warranty control, field service planning, workshop throughput and service revenue. Participants produce an After-Sales Improvement Plan for a case distributor.

The programme outline covers:

  • Introduction
  • Course Objectives
  • Target Audience
  • Course Outline
  • Day 1: After-Sales Economics and the Service Landscape
  • Day 2: Service Offer Design, Service Contracts and Warranty Policy
  • Day 3: Warranty Claims, Field Service and Workshop Operations
  • Day 4: Warranty Cost Control, Service KPIs and Revenue Growth
  • Day 5: Case Study: After-Sales Improvement Plan for a Case Distributor
  • Skills You Will Gain
  • Why Attend This Course
  • Conclusion
Read the full outline on the programme page ↗

Where else does this programme run?

Also scheduled in 7 other cities.

More ways to train