Social Media Customer Service: Public Replies, Direct Messages and Chat Queues – Dammam, 25–29 Jul 2027
Social Media Customer Service: Public Replies, Direct Messages and Chat Queues runs in Dammam from Sunday 25 July to Thursday 29 July 2027 (1 Week). The fee is 19,500 SAR per participant. The same programme is also scheduled in 7 other cities.
- Dates
- Length
- 1 Week
- Fee per participant
- 19,500 SAR
- Format
- In person, Dammam
- Venue
- Eastern Province five-star
- Status
- Open for registration
- Week
- 29 of 2027
- Reference
- 738_19368
This session
25–29 Jul 2027
This Social Media Customer Service: Public Replies, Direct Messages and Chat Queues session in Dammam runs from Sunday 25 July to Thursday 29 July 2027 (week 29, Q3 2027). It is the only date in Dammam in 2027, at a fee of 19,500 SAR. Registration is open for this date. It is held in person at Eastern Province five-star.
How do I book this date?
Register online to request your place, or send us a question about this date first.
Reference for this date: 738_19368. Quote it when you contact us.
Before you book, read our cancellation policy.
Let’s talk about your next step.
Questions about this date
When does Social Media Customer Service: Public Replies, Direct Messages and Chat Queues in Dammam start and finish?
It starts on Sunday 25 July and finishes on Thursday 29 July 2027: 1 Week.
How much does Social Media Customer Service: Public Replies, Direct Messages and Chat Queues in Dammam cost?
The fee for this date is 19,500 SAR per participant. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in Dammam, at Eastern Province five-star.
What does this programme cover?
Customers now post questions, complaints and praise in public comments and direct messages, and they expect a reply within the hour. When social media customer service is left to marketing staff or answered with copied replies, small issues become viral threads, private data leaks into public view and angry posters are pushed away. This Core Concept course trains contact-centre and community teams to run social inboxes and messaging queues to set reply-speed and tone standards. Participants build a Social Customer Care Playbook and Response Library for a case brand.
The programme outline covers:
- Introduction
- Course Objectives
- Target Audience
- Course Outline
- Day 1: Why Service Moved to Social and Messaging Channels
- Day 2: Social Care Standards, Policies and Operating Model
- Day 3: Public Replies, Direct Messages and Chat Queues
- Day 4: Escalation, Moderation and Social Care Metrics
- Day 5: Live Inbox Simulation and the Social Care Playbook
- Skills You Will Gain
- Why Attend This Course
- Conclusion
Where else does this programme run?
Also scheduled in 7 other cities.
More ways to train
- Every date of this programmeAll destinations and months
- Customer Experience & Service Excellence (CX) in DammamThis path’s programmes in the same city
- All programmes in DammamLooking for training courses in Dammam? CoreConsept Training Center delivers professional training in Dammam across operational excellence,...
- Customer Experience & Service Excellence (CX)Every programme in this path
- Training for your teamTell us the programme, the number of participants and your preferred dates.