Social Media Customer Service: Public Replies, Direct Messages and Chat Queues – Jeddah, 3–7 Jan 2027
Social Media Customer Service: Public Replies, Direct Messages and Chat Queues runs in Jeddah from Sunday 3 January to Thursday 7 January 2027 (1 Week). The fee is 19,500 SAR per participant. The same programme is also scheduled in 7 other cities.
- Dates
- Length
- 1 Week
- Fee per participant
- 19,500 SAR
- Format
- In person, Jeddah
- Venue
- Corniche four-star
- Status
- Open for registration
- Week
- 53 of 2027
- Reference
- 738_19369
This session
3–7 Jan 2027
This Social Media Customer Service: Public Replies, Direct Messages and Chat Queues session in Jeddah runs from Sunday 3 January to Thursday 7 January 2027 (week 53, Q1 2027). It is the only date in Jeddah in 2027, at a fee of 19,500 SAR. Registration is open for this date. It is held in person at Corniche four-star.
How do I book this date?
Register online to request your place, or send us a question about this date first.
Reference for this date: 738_19369. Quote it when you contact us.
Before you book, read our cancellation policy.
Let’s talk about your next step.
Questions about this date
When does Social Media Customer Service: Public Replies, Direct Messages and Chat Queues in Jeddah start and finish?
It starts on Sunday 3 January and finishes on Thursday 7 January 2027: 1 Week.
How much does Social Media Customer Service: Public Replies, Direct Messages and Chat Queues in Jeddah cost?
The fee for this date is 19,500 SAR per participant. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in Jeddah, at Corniche four-star.
What does this programme cover?
Customers now post questions, complaints and praise in public comments and direct messages, and they expect a reply within the hour. When social media customer service is left to marketing staff or answered with copied replies, small issues become viral threads, private data leaks into public view and angry posters are pushed away. This Core Concept course trains contact-centre and community teams to run social inboxes and messaging queues to set reply-speed and tone standards. Participants build a Social Customer Care Playbook and Response Library for a case brand.
The programme outline covers:
- Introduction
- Course Objectives
- Target Audience
- Course Outline
- Day 1: Why Service Moved to Social and Messaging Channels
- Day 2: Social Care Standards, Policies and Operating Model
- Day 3: Public Replies, Direct Messages and Chat Queues
- Day 4: Escalation, Moderation and Social Care Metrics
- Day 5: Live Inbox Simulation and the Social Care Playbook
- Skills You Will Gain
- Why Attend This Course
- Conclusion
Where else does this programme run?
Also scheduled in 7 other cities.
More ways to train
- Every date of this programmeAll destinations and months
- Customer Experience & Service Excellence (CX) in JeddahThis path’s programmes in the same city
- All programmes in JeddahLooking for training courses in Jeddah? CoreConsept Training Center delivers professional training in Jeddah across hospitality, logistics,...
- Customer Experience & Service Excellence (CX)Every programme in this path
- Training for your teamTell us the programme, the number of participants and your preferred dates.