Customer Experience & Service Excellence (CX)

Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling – Barcelona, 18–22 Oct 2027

Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling runs in Barcelona from Monday 18 October to Friday 22 October 2027 (1 Week). The fee is 23,500 SAR per participant. The same programme is also scheduled in 7 other cities.

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Dates
Length
1 Week
Fee per participant
23,500 SAR
Format
In person, Barcelona
Venue
Eixample district four-star
Status
Open for registration
Week
42 of 2027
Reference
780_19828

This session

18–22 Oct 2027

This Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling session in Barcelona runs from Monday 18 October to Friday 22 October 2027 (week 42, Q4 2027). It is the only date in Barcelona in 2027, at a fee of 23,500 SAR. Registration is open for this date. It is held in person at Eixample district four-star.

How do I book this date?

Register online to request your place, or send us a question about this date first.

Reference for this date: 780_19828. Quote it when you contact us.

Before you book, read our cancellation policy.

Let’s talk about your next step.

Questions about this date

When does Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling in Barcelona start and finish?

It starts on Monday 18 October and finishes on Friday 22 October 2027: 1 Week.

How much does Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling in Barcelona cost?

The fee for this date is 23,500 SAR per participant. Please read our cancellation policy before you book.

Is this date held in person or online?

It is held in person in Barcelona, at Eixample district four-star.

Where else does Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling run?

It is also scheduled in 7 other cities: Amsterdam, Dammam, Dubai, Jeddah, London, Paris and Riyadh.

What does this programme cover?

Retail selling skills decide whether a shopper who walks in walks out with a purchase. Too often browsers are ignored or pounced on, questions stay shallow, products are described by specification rather than by what they do for the buyer, and a price question ends the conversation. This Core Concept course gives sales associates, floor supervisors and store staff a practical, repeatable approach to face-to-face selling on the shop floor, from the first greeting to the follow-up message. Participants rehearse each step and build a Store Selling Standards Playbook for their counter or department.

The programme outline covers:

  • Introduction
  • Course Objectives
  • Target Audience
  • Course Outline
  • Day 1: The In-Store Shopper and the Seller's Role
  • Day 2: Selling Models: Approach, Questioning and Product Presentation
  • Day 4: Relationships, Tough Shoppers and Store Experience Measures
  • Day 5: Shop Floor Role-Plays and the Store Selling Standards Playbook
  • Skills You Will Gain
  • Why Attend This Course
  • Conclusion
Read the full outline on the programme page ↗

Where else does this programme run?

Also scheduled in 7 other cities.

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