Social Media Customer Service: Public Replies, Direct Messages and Chat Queues – Paris, 23–27 Nov 2026
Social Media Customer Service: Public Replies, Direct Messages and Chat Queues runs in Paris from Monday 23 November to Friday 27 November 2026 (1 Week). The fee is 23,500 SAR per participant. The same programme is also scheduled in 7 other cities.
- Dates
- Length
- 1 Week
- Fee per participant
- 23,500 SAR
- Format
- In person, Paris
- Venue
- Right Bank business hotel
- Status
- Open for registration
- Week
- 48 of 2026
- Reference
- 738_19365
This session
23–27 Nov 2026
This Social Media Customer Service: Public Replies, Direct Messages and Chat Queues session in Paris runs from Monday 23 November to Friday 27 November 2026 (week 48, Q4 2026). It is the only date in Paris in 2026, at a fee of 23,500 SAR, the same for each of them. Registration is open for this date. It is held in person at Right Bank business hotel.
When else does it run in Paris?
- 23 – 27 November 2026 This date 23,500 SAR
- 2 – 6 August 2027 23,500 SAR
How do I book this date?
Register online to request your place, or send us a question about this date first.
Reference for this date: 738_19365. Quote it when you contact us.
Before you book, read our cancellation policy.
Let’s talk about your next step.
Questions about this date
When does Social Media Customer Service: Public Replies, Direct Messages and Chat Queues in Paris start and finish?
It starts on Monday 23 November and finishes on Friday 27 November 2026: 1 Week.
How much does Social Media Customer Service: Public Replies, Direct Messages and Chat Queues in Paris cost?
The fee for this date is 23,500 SAR per participant. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in Paris, at Right Bank business hotel.
What does this programme cover?
Customers now post questions, complaints and praise in public comments and direct messages, and they expect a reply within the hour. When social media customer service is left to marketing staff or answered with copied replies, small issues become viral threads, private data leaks into public view and angry posters are pushed away. This Core Concept course trains contact-centre and community teams to run social inboxes and messaging queues to set reply-speed and tone standards. Participants build a Social Customer Care Playbook and Response Library for a case brand.
The programme outline covers:
- Introduction
- Course Objectives
- Target Audience
- Course Outline
- Day 1: Why Service Moved to Social and Messaging Channels
- Day 2: Social Care Standards, Policies and Operating Model
- Day 3: Public Replies, Direct Messages and Chat Queues
- Day 4: Escalation, Moderation and Social Care Metrics
- Day 5: Live Inbox Simulation and the Social Care Playbook
- Skills You Will Gain
- Why Attend This Course
- Conclusion
Where else does this programme run?
Also scheduled in 7 other cities.
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