Customer Experience & Service Excellence (CX)

Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling – Dubai, 15–19 Mar 2027

Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling runs in Dubai from Monday 15 March to Friday 19 March 2027 (1 Week). The fee is 19,500 SAR per participant. The same programme is also scheduled in 7 other cities.

Dates: Monday 15 Mar – Friday 19 Mar 2027
Length: 1 Week
Fee per participant: 19,500 SAR
Format: In person, Dubai
Venue: Five-star CBD venue
Status: Open for registration
Week: 11 of 2027
Reference: 780_19823

This session

15–19 Mar 2027

This Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling session in Dubai runs from Monday 15 March to Friday 19 March 2027 (week 11, Q1 2027). It is the 1st of 2 dates in Dubai in 2027, at a fee of 19,500 SAR, the same for each of them. Registration is open for this date. It is held in person at Five-star CBD venue.

When else does it run in Dubai?

15 – 19 March 2027 This date 19,500 SAR
27 September – 1 October 2027 19,500 SAR

How do I book this date?

Reference for this date: 780_19823. Quote it when you contact us.

Before you book, read our cancellation policy.

Let’s talk about your next step.

Questions about this date

When does Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling in Dubai start and finish?

It starts on Monday 15 March and finishes on Friday 19 March 2027: 1 Week.

How much does Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling in Dubai cost?

The fee for this date is 19,500 SAR per participant. Please read our cancellation policy before you book.

Is this date held in person or online?

It is held in person in Dubai, at Five-star CBD venue.

Where else does Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling run?

It is also scheduled in 7 other cities: Amsterdam, Barcelona, Dammam, Jeddah, London, Paris and Riyadh.

What does this programme cover?

Retail selling skills decide whether a shopper who walks in walks out with a purchase. Too often browsers are ignored or pounced on, questions stay shallow, products are described by specification rather than by what they do for the buyer, and a price question ends the conversation. This Core Concept course gives sales associates, floor supervisors and store staff a practical, repeatable approach to face-to-face selling on the shop floor, from the first greeting to the follow-up message. Participants rehearse each step and build a Store Selling Standards Playbook for their counter or department.

The programme outline covers:

Introduction
Course Objectives
Target Audience
Course Outline
Day 1: The In-Store Shopper and the Seller's Role
Day 2: Selling Models: Approach, Questioning and Product Presentation
Day 4: Relationships, Tough Shoppers and Store Experience Measures
Day 5: Shop Floor Role-Plays and the Store Selling Standards Playbook
Skills You Will Gain
Why Attend This Course
Conclusion