Customer Experience & Service Excellence (CX)

Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling – London, 25–29 Jan 2027

Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling runs in London from Monday 25 January to Friday 29 January 2027 (1 Week). The fee is 23,000 SAR per participant. The same programme is also scheduled in 7 other cities.

Dates: Monday 25 Jan – Friday 29 Jan 2027
Length: 1 Week
Fee per participant: 23,000 SAR
Format: In person, London
Venue: Central London four-star
Status: Open for registration
Week: 4 of 2027
Reference: 780_19825

This session

25–29 Jan 2027

This Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling session in London runs from Monday 25 January to Friday 29 January 2027 (week 4, Q1 2027). It is the 1st of 2 dates in London in 2027, at a fee of 23,000 SAR, the same for each of them. Registration is open for this date. It is held in person at Central London four-star.

When else does it run in London?

25 – 29 January 2027 This date 23,000 SAR
17 – 21 May 2027 23,000 SAR

How do I book this date?

Reference for this date: 780_19825. Quote it when you contact us.

Before you book, read our cancellation policy.

Let’s talk about your next step.

Questions about this date

When does Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling in London start and finish?

It starts on Monday 25 January and finishes on Friday 29 January 2027: 1 Week.

How much does Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling in London cost?

The fee for this date is 23,000 SAR per participant. Please read our cancellation policy before you book.

Is this date held in person or online?

It is held in person in London, at Central London four-star.

Where else does Retail Selling Skills: In-Store Customer Experience, Objection Handling and Clienteling run?

It is also scheduled in 7 other cities: Amsterdam, Barcelona, Dammam, Dubai, Jeddah, Paris and Riyadh.

What does this programme cover?

Retail selling skills decide whether a shopper who walks in walks out with a purchase. Too often browsers are ignored or pounced on, questions stay shallow, products are described by specification rather than by what they do for the buyer, and a price question ends the conversation. This Core Concept course gives sales associates, floor supervisors and store staff a practical, repeatable approach to face-to-face selling on the shop floor, from the first greeting to the follow-up message. Participants rehearse each step and build a Store Selling Standards Playbook for their counter or department.

The programme outline covers:

Introduction
Course Objectives
Target Audience
Course Outline
Day 1: The In-Store Shopper and the Seller's Role
Day 2: Selling Models: Approach, Questioning and Product Presentation
Day 4: Relationships, Tough Shoppers and Store Experience Measures
Day 5: Shop Floor Role-Plays and the Store Selling Standards Playbook
Skills You Will Gain
Why Attend This Course
Conclusion