Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery – Amsterdam, 29 Mar – 2 Apr 2027
Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery runs in Amsterdam from Monday 29 March to Friday 2 April 2027 (1 Week). The fee is 23,500 SAR per participant. The same programme is also scheduled in 7 other cities.
- Dates
- Length
- 1 Week
- Fee per participant
- 23,500 SAR
- Format
- In person, Amsterdam
- Venue
- Zuidas business district hotel
- Status
- Open for registration
- Week
- 13 of 2027
- Reference
- 322_12577
This session
29 Mar – 2 Apr 2027
This Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery session in Amsterdam runs from Monday 29 March to Friday 2 April 2027 (week 13, Q1 2027). It is the only date in Amsterdam in 2027, at a fee of 23,500 SAR. Registration is open for this date. It is held in person at Zuidas business district hotel.
How do I book this date?
Register online to request your place, or send us a question about this date first.
Reference for this date: 322_12577. Quote it when you contact us.
Before you book, read our cancellation policy.
Let’s talk about your next step.
Questions about this date
When does Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery in Amsterdam start and finish?
It starts on Monday 29 March and finishes on Friday 2 April 2027: 1 Week.
How much does Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery in Amsterdam cost?
The fee for this date is 23,500 SAR per participant. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in Amsterdam, at Zuidas business district hotel.
What does this programme cover?
Patient experience in hospitals is often managed through a single satisfaction score, while the real causes of poor experience sit in waiting areas, bedside conversations, noisy wards, unclear discharge instructions and complaints that nobody closes. This Core Concept course gives patient services, nursing and quality leaders a practical method to map patient journeys across outpatient, inpatient and emergency care, run feedback systems, recover from service failures at the bedside and co-design improvements with patients and families. Participants build a Patient Experience Improvement Plan for a hospital service line.
The programme outline covers:
- Introduction
- Course Objectives
- Target Audience
- Course Outline
- Day 1: Patient Experience Foundations in Hospital Care
- Day 2: Patient Journey Mapping and Experience Measurement Models
- Day 3: Bedside Communication, Waiting and the Hospital Environment
- Day 4: Feedback Systems, Service Recovery and Co-Design with Patients
- Day 5: Hospital Case Work and the Patient Experience Improvement Plan
- Skills You Will Gain
- Why Attend This Course
- Conclusion
Where else does this programme run?
Also scheduled in 7 other cities.
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