Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery – Riyadh, 25–29 Jul 2027
Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery runs in Riyadh from Sunday 25 July to Thursday 29 July 2027 (1 Week). The fee is 20,000 SAR per participant. The same programme is also scheduled in 7 other cities.
- Dates
- Length
- 1 Week
- Fee per participant
- 20,000 SAR
- Format
- In person, Riyadh
- Venue
- KAFD district five-star
- Status
- Open for registration
- Week
- 29 of 2027
- Reference
- 322_15598
This session
25–29 Jul 2027
This Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery session in Riyadh runs from Sunday 25 July to Thursday 29 July 2027 (week 29, Q3 2027). It is the only date in Riyadh in 2027, at a fee of 20,000 SAR. Registration is open for this date. It is held in person at KAFD district five-star.
How do I book this date?
Register online to request your place, or send us a question about this date first.
Reference for this date: 322_15598. Quote it when you contact us.
Before you book, read our cancellation policy.
Let’s talk about your next step.
Questions about this date
When does Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery in Riyadh start and finish?
It starts on Sunday 25 July and finishes on Thursday 29 July 2027: 1 Week.
How much does Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery in Riyadh cost?
The fee for this date is 20,000 SAR per participant. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in Riyadh, at KAFD district five-star.
What does this programme cover?
Patient experience in hospitals is often managed through a single satisfaction score, while the real causes of poor experience sit in waiting areas, bedside conversations, noisy wards, unclear discharge instructions and complaints that nobody closes. This Core Concept course gives patient services, nursing and quality leaders a practical method to map patient journeys across outpatient, inpatient and emergency care, run feedback systems, recover from service failures at the bedside and co-design improvements with patients and families. Participants build a Patient Experience Improvement Plan for a hospital service line.
The programme outline covers:
- Introduction
- Course Objectives
- Target Audience
- Course Outline
- Day 1: Patient Experience Foundations in Hospital Care
- Day 2: Patient Journey Mapping and Experience Measurement Models
- Day 3: Bedside Communication, Waiting and the Hospital Environment
- Day 4: Feedback Systems, Service Recovery and Co-Design with Patients
- Day 5: Hospital Case Work and the Patient Experience Improvement Plan
- Skills You Will Gain
- Why Attend This Course
- Conclusion
Where else does this programme run?
Also scheduled in 7 other cities.
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