Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery – Jeddah, 14–18 Nov 2027
Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery runs in Jeddah from Sunday 14 November to Thursday 18 November 2027 (1 Week). The fee is 19,500 SAR per participant. The same programme is also scheduled in 7 other cities.
- Dates
- Length
- 1 Week
- Fee per participant
- 19,500 SAR
- Format
- In person, Jeddah
- Venue
- Corniche four-star
- Status
- Open for registration
- Week
- 45 of 2027
- Reference
- 322_15597
This session
14–18 Nov 2027
This Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery session in Jeddah runs from Sunday 14 November to Thursday 18 November 2027 (week 45, Q4 2027). It is the only date in Jeddah in 2027, at a fee of 19,500 SAR. Registration is open for this date. It is held in person at Corniche four-star.
How do I book this date?
Register online to request your place, or send us a question about this date first.
Reference for this date: 322_15597. Quote it when you contact us.
Before you book, read our cancellation policy.
Let’s talk about your next step.
Questions about this date
When does Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery in Jeddah start and finish?
It starts on Sunday 14 November and finishes on Thursday 18 November 2027: 1 Week.
How much does Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery in Jeddah cost?
The fee for this date is 19,500 SAR per participant. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in Jeddah, at Corniche four-star.
What does this programme cover?
Patient experience in hospitals is often managed through a single satisfaction score, while the real causes of poor experience sit in waiting areas, bedside conversations, noisy wards, unclear discharge instructions and complaints that nobody closes. This Core Concept course gives patient services, nursing and quality leaders a practical method to map patient journeys across outpatient, inpatient and emergency care, run feedback systems, recover from service failures at the bedside and co-design improvements with patients and families. Participants build a Patient Experience Improvement Plan for a hospital service line.
The programme outline covers:
- Introduction
- Course Objectives
- Target Audience
- Course Outline
- Day 1: Patient Experience Foundations in Hospital Care
- Day 2: Patient Journey Mapping and Experience Measurement Models
- Day 3: Bedside Communication, Waiting and the Hospital Environment
- Day 4: Feedback Systems, Service Recovery and Co-Design with Patients
- Day 5: Hospital Case Work and the Patient Experience Improvement Plan
- Skills You Will Gain
- Why Attend This Course
- Conclusion
Where else does this programme run?
Also scheduled in 7 other cities.
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