Designing Customer Journeys
#1024_308
14 - 18 Dec 2026 18.Dec.2026
London
19500 SAR
This five-day programme equips CX practitioners to map, diagnose and redesign end-to-end journeys. Curriculum covers journey mapping technique and evidence gathering, moment-of-truth and pain-point analysis, channel and handover design, service blueprinting behind the front stage, prioritising fixes by impact, and journey performance measurement.
#1024_308
14 - 18 Dec 2026
London
Fees : 19500 SAR