Designing Customer Journeys
#1024_370
06 - 10 Apr 2027 10.Apr.2027
Amsterdam
18500 SAR
This five-day programme equips CX practitioners to map, diagnose and redesign end-to-end journeys. Curriculum covers journey mapping technique and evidence gathering, moment-of-truth and pain-point analysis, channel and handover design, service blueprinting behind the front stage, prioritising fixes by impact, and journey performance measurement.
#1024_370
06 - 10 Apr 2027
Amsterdam
Fees : 18500 SAR