Designing Customer Journeys
#1024_359
20 - 24 Jul 2027 24.Jul.2027
Barcelona
18750 SAR
This five-day programme equips CX practitioners to map, diagnose and redesign end-to-end journeys. Curriculum covers journey mapping technique and evidence gathering, moment-of-truth and pain-point analysis, channel and handover design, service blueprinting behind the front stage, prioritising fixes by impact, and journey performance measurement.
#1024_359
20 - 24 Jul 2027
Barcelona
Fees : 18750 SAR