Designing Customer Journeys
#1024_344
07 - 11 Sep 2026 11.Sep.2026
Paris
19000 SAR
This five-day programme equips CX practitioners to map, diagnose and redesign end-to-end journeys. Curriculum covers journey mapping technique and evidence gathering, moment-of-truth and pain-point analysis, channel and handover design, service blueprinting behind the front stage, prioritising fixes by impact, and journey performance measurement.
#1024_344
07 - 11 Sep 2026
Paris
Fees : 19000 SAR