Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery – Paris, 25–29 Jan 2027
Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery runs in Paris from Monday 25 January to Friday 29 January 2027 (1 Week). The fee is 23,500 SAR per participant. The same programme is also scheduled in 7 other cities.
- Dates
- Length
- 1 Week
- Fee per participant
- 23,500 SAR
- Format
- In person, Paris
- Venue
- Right Bank business hotel
- Status
- Open for registration
- Week
- 4 of 2027
- Reference
- 322_12574
This session
25–29 Jan 2027
This Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery session in Paris runs from Monday 25 January to Friday 29 January 2027 (week 4, Q1 2027). It is the 1st of 2 dates in Paris in 2027, at a fee of 23,500 SAR, the same for each of them. Registration is open for this date. It is held in person at Right Bank business hotel.
When else does it run in Paris?
- 25 – 29 January 2027 This date 23,500 SAR
- 24 – 28 May 2027 23,500 SAR
How do I book this date?
Register online to request your place, or send us a question about this date first.
Reference for this date: 322_12574. Quote it when you contact us.
Before you book, read our cancellation policy.
Let’s talk about your next step.
Questions about this date
When does Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery in Paris start and finish?
It starts on Monday 25 January and finishes on Friday 29 January 2027: 1 Week.
How much does Patient Experience in Hospitals: Journey Mapping, Feedback and Service Recovery in Paris cost?
The fee for this date is 23,500 SAR per participant. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in Paris, at Right Bank business hotel.
What does this programme cover?
Patient experience in hospitals is often managed through a single satisfaction score, while the real causes of poor experience sit in waiting areas, bedside conversations, noisy wards, unclear discharge instructions and complaints that nobody closes. This Core Concept course gives patient services, nursing and quality leaders a practical method to map patient journeys across outpatient, inpatient and emergency care, run feedback systems, recover from service failures at the bedside and co-design improvements with patients and families. Participants build a Patient Experience Improvement Plan for a hospital service line.
The programme outline covers:
- Introduction
- Course Objectives
- Target Audience
- Course Outline
- Day 1: Patient Experience Foundations in Hospital Care
- Day 2: Patient Journey Mapping and Experience Measurement Models
- Day 3: Bedside Communication, Waiting and the Hospital Environment
- Day 4: Feedback Systems, Service Recovery and Co-Design with Patients
- Day 5: Hospital Case Work and the Patient Experience Improvement Plan
- Skills You Will Gain
- Why Attend This Course
- Conclusion
Where else does this programme run?
Also scheduled in 7 other cities.
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